last updated: 23/07/2026

heal in hunza respects your privacy and is committed to protecting your personal information. this privacy policy explains how we collect, use, store and protect your information when you visit our website, contact us or book one of our retreats.

1. who we are

heal in hunza is the organisation responsible for handling your personal information.

contact us at:

email: healinhunza@gmail.com

2. information we collect

we may collect personal information including:

• your name

• email address

• telephone number

• billing and payment details

• passport, visa or travel information where required

• emergency contact details

• dietary requirements, allergies and relevant health information

• information you submit through contact, enquiry or booking forms

• website usage information, including your ip address, browser and device information

• marketing preferences

because retreat bookings may involve health, dietary or accessibility information, only collect details you genuinely need and explain why you need them.

3. how we collect your information

we may collect information when you:

• visit or use our website

• complete an enquiry or contact form

• subscribe to our mailing list

• apply for or book a retreat

• communicate with us by email, telephone or social media

• make a payment

• provide information before or during a retreat

Squarespace may also collect technical information needed to operate and secure the website, such as browser, device, page-view and IP-address data.

4. how we use your information

we may use your information to:

• respond to enquiries

• process and manage retreat bookings

• arrange accommodation, transport and retreat activities

• support visa applications and provide invitation letters

• accommodate dietary, medical or accessibility needs

• process payments

• send important information about your retreat

• contact your emergency representative if necessary

• improve our website and services

• send marketing emails where you have agreed to receive them

• comply with legal, accounting and safety obligations

5. lawful basis for processing

depending on the circumstances, we process your information because:

• it is necessary to provide the retreat or service you have booked

• you have given us consent

• we need to comply with a legal obligation

• we have a legitimate business interest, such as responding to enquiries or improving our services

• it is necessary to protect your vital interests in an emergency

For sensitive health information, you should state the specific basis you rely on, usually explicit consent or emergency necessity. This is one area worth having legally reviewed.

6. who we share information with

we may share necessary information with trusted providers involved in delivering your retreat, including:

• accommodation hosts

• local transport providers and drivers

• guides and retreat facilitators

• airlines or travel providers where arrangements are made on your behalf

• payment processors

• website, email and booking-platform providers

• professional advisers, insurers or authorities where legally required

• medical or emergency services where necessary

we only share the information reasonably needed for the relevant service.

7. international data transfers

some of your information may be accessed or processed outside the uk or european economic area, including in pakistan, where the retreat takes place.

where personal information is transferred internationally, we take reasonable steps to ensure it is handled securely and only shared where necessary to deliver the retreat.

This section matters because retreat operations will likely involve transferring guest details from the UK to Pakistan.

8. how long we keep your information

we keep personal information only for as long as reasonably necessary.

booking and payment records may be retained for legal, tax and accounting purposes. health, dietary and emergency information will normally be deleted or securely disposed of when it is no longer needed following the retreat, unless the law requires us to keep it longer.

9. marketing

we will only send promotional emails where you have opted in or where the law otherwise permits us to do so.

you can unsubscribe at any time by using the unsubscribe link in an email or contacting us directly.

10. cookies

our website uses cookies and similar technologies to operate properly, remember preferences and understand how visitors use the site.

you can accept, decline or manage optional cookies through our cookie banner. further information can be found in our cookie policy.

Squarespace says a privacy policy should explain cookie use, while a more detailed cookie policy should identify the cookies, their purpose, duration and relevant third parties.

11. protecting your information

we take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access or disclosure.

however, no online system can be guaranteed to be completely secure.

12. your rights

depending on where you live, you may have the right to:

• request access to your personal information

• ask us to correct inaccurate information

• request deletion of your information

• restrict or object to certain uses of your information

• withdraw consent

• request a copy of information in a portable format

• complain to the relevant data protection authority

for uk visitors, complaints may be made to the information commissioner’s office.

13. third-party links

our website may contain links to third-party websites. we are not responsible for the privacy practices or content of those websites.

14. changes to this policy

we may update this privacy policy from time to time. any changes will be posted on this page with an updated revision date.

15. contact us

for questions about this privacy policy or how your information is handled, contact:

email: healinhunza@gmail.com